Specialist Vets in Bridgend

## Summary Shepherds “The Vets” Ltd is an **independent** practice (in operation for **50+ years**) with **RCVS-accredited** sites and diagnostic/treatment facilities listed on its website. It appears set up for **small-animal general practice with hospital-level support**, including an **in-house 24/7 emergency service for registered clients**. Decision-relevant specifics owners mention include: - **Emergency dental care** being arranged within days for a **high‑risk senior cat**, with ongoing **phone advice** about what to watch for. - **End-of-life appointments** handled with privacy (a **side room** mentioned) and step-by-step explanations, with owners able to **stay with their pet throughout**. - A **separate cat area** noted as helping reduce stress for cats that dislike vet visits. - A **lost dog handover** where staff required **evidence before release**, which the owner appreciated. ## Services From the clinic website and the latest reviews, services and capabilities mentioned include: - **In-house 24/7 emergency care** for registered clients (website). - **Dental disease management** and **emergency dental procedures** (website; reviews describe emergency dental work for a senior cat). - **Euthanasia / end-of-life care**, including allowing owners to be present and providing a private room (reviews). - **Vaccinations** (website). - **Neutering** (website). - **Weight management** (website). - **Nurse clinics** (website). - **K-Laser therapy** (website). - **EU travel** services (website). - **Cremation and burial options** (website). - **Premier Pet Care Plan** (website; specific inclusions/prices not provided in the supplied data). - **Veterinary Nurse Training facility** (clinic data). ## People Named team members mentioned in reviews: - **Cerys (nurse)** — repeatedly highlighted for **empathy and reassurance** during a cat’s euthanasia appointment, including handling details while the owner was upset. - **Lowri (vet)** — described as “lovely” during euthanasia, with the pet reported to have **passed peacefully** while the owner held them. - **Rachel (vet)** — handled an **emergency dental** for a **high‑risk senior cat** (hyperthyroidism mentioned). The owner valued being **reassured about the plan and the vet’s speed/experience**, and reported a good recovery afterward. - **Laura (vet)** — mentioned as a frequently seen vet who provides **detailed information**, answers questions without rushing, and helped an owner **work through options with cost in mind**. ## Reviews **Google rating: 4.5 stars from 772 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Professionalism** is repeatedly stated (“very professional” appears more than once). - **End-of-life care** is a major theme: owners describe staff being supportive, explaining each step, using a private room, and enabling them to remain with their pet during euthanasia. - **Emergency case handling** is described with concrete examples (urgent dental pain; booking an emergency dental within days; continued phone support “night and day” on warning signs). - **Cat-friendly setup** is mentioned (a **separate cat area** to reduce stress). - **Security/ID checks**: one owner praised staff for requiring **evidence before releasing** a found dog. - **Cost**: at least one reviewer notes it’s **“not exactly cheap,”** while another appreciated help discussing financially workable options.

## Summary Maes Glas Vets Limited offers routine care (including vaccinations and neutering) alongside 24/7 care, with reviews describing both day-to-day appointments and more serious, time-sensitive situations. Owners repeatedly mention clear explanations of what’s being done, pets being handled gently during routine procedures, and support in difficult end-of-life scenarios. Concrete details owners mention include: - Procedures being “explained in full,” including when a pet needs to stay overnight. - Annual vaccinations done with attention to keeping the dog comfortable and avoiding unnecessary pain. - Compassionate help during a dog’s final hours (named vet “Clive” mentioned). - In one case after a cat was brought in following a road accident and didn’t survive, staff kept the cat for a few days and did not charge the family. ## Services Based on the clinic website summary and the latest reviews, services and capabilities mentioned include: - **Vaccinations**, including annual vaccination appointments with comfort-focused handling. - **Neutering** (listed on the clinic website). - **24/7 care** (stated on the clinic website). - **Overnight/inpatient stays** (owners mention pets being kept overnight and “well looked after”). - **Support for chronic conditions**, with one owner describing long-term management that helped maintain quality time. - **End-of-life care**, including support during a pet’s final hours and respectful handling after death. - **In-practice support roles referenced by owners**, including **nursing staff**, **pharmacy workers**, and **physios**. The clinic is also listed in the provided data as a **Veterinary Nurse Training facility**. ## People Named team members mentioned in the latest reviews: - **Blethyn (vet)**: described as giving a “good health check” and helping the owner feel reassured (“always makes sure I have no worries”). - **Grace Peters (vet)**: described as the preferred vet for a multi-dog household, with the owner saying they felt listened to; specifically mentioned in connection with managing two dogs with chronic conditions. - **Clive**: thanked for compassion and professionalism while caring for a dog during their final hours. Other staff groups repeatedly mentioned: - **Reception team**: described as friendly and welcoming. - **Vets and nurses**: repeatedly noted for explaining procedures clearly and being “very good with the pets.” - **Admin/pharmacy/physio staff**: explicitly mentioned by one owner as consistently helpful. ## Reviews **4.6 stars from 912 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Communication and explanations:** owners repeatedly mention procedures being explained clearly and feeling put at ease. - **Gentle handling in routine care:** one owner specifically notes care taken during annual vaccinations to keep their dog comfortable and avoid hurting her unnecessarily. - **Overnight care:** owners mention that if a pet needs to stay overnight, they are well looked after. - **Compassion in emergencies and bereavement:** examples include support during a dog’s final hours, and respectful handling after a road-traffic injury where the pet did not survive (including holding the pet for a few days). - **Facilities/comfort and cost concerns raised by one reviewer:** one owner praises their vet but says the reception/consulting rooms were uncomfortably hot and comments on “sky high vet fees,” suggesting expectations weren’t met on environment for the price.

## Summary Vets4Pets (Bridgend) Ltd describes itself as a **locally owned** practice. It’s set up as a **general small‑animal clinic for dogs, cats and rabbits**, with on‑site diagnostic equipment (including **digital x‑ray, dental x‑ray, ultrasound and an endoscope**) plus an **in‑house lab and pharmacy**. Out‑of‑hours care is stated to be provided by **Valley Veterinary Hospital**. From the latest reviews, owners often mention a **calm environment** and staff **explaining what they’re doing and why** during ongoing cases (including a **very young kitten with an illness that took multiple visits to work up**). One review strongly disputes consent and charging practices (alleging **treatments and an added vaccine were given without explicit agreement**, followed by billing), while other reviews say the practice **will provide written prescriptions** so owners can buy medicines elsewhere. ## Services From the clinic website summary and reviews, services mentioned include: - **Consultations** - **Microchipping** - **Vaccinations** (including booster vaccinations; puppy/kitten vaccination packs; rabies vaccination; a reviewer specifically mentions **first vaccines** and another alleges an **extra kennel cough vaccination** was added) - **Neutering**: castration and spay - **Animal Health Certificate for travel** - **Written prescriptions** (website lists; a reviewer describes being able to get a prescription to buy medication online) - **Diagnostics and facilities**: in‑house lab, pharmacy, digital x‑ray, **dental x‑ray**, ultrasound, endoscope - **Case management mentioned in reviews**: support for chronic/complex issues (one dog with **glaucoma, heart disease and cataract**; a kitten with a hard‑to‑diagnose illness improving over time) Other stated capability: - **Veterinary Nurse Training facility** (structured clinic data) Out-of-hours: - The website states out‑of‑hours services are provided by **Valley Veterinary Hospital**. ## People Named team members mentioned in reviews: - **Rebecca (vet)** — described as “incredible” by one reviewer. - **Liv** — thanked for “outstanding care” for a dog named Tobie. - **Alex (nurse)** — singled out for being especially affectionate and approachable with a patient. - **Zoe (reception)** — mentioned positively for reception support. What owners give specific examples of: - **Clear explanations and non‑condescending communication**, especially with first‑time owners managing a sick kitten over repeated visits. - **Trying to accommodate appointments** (reception team mentioned in this context). ## Reviews **Google rating: 4.3 stars from 195 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Multiple reviewers describe a **calm setting** and staff who are **welcoming** and **knowledgeable**. - Several reviews highlight **communication during treatment**, including staff explaining their reasoning and making owners feel comfortable asking questions. - One detailed negative review alleges **treatment and vaccination were given without consent and then billed**, and also reports disputes over repeated paid visits and reluctance to provide prescriptions; this conflicts with other reviews that say staff were supportive on costs and that **prescriptions were available** to buy medication online. - Owners mention help managing ongoing or complicated health issues (for example, **glaucoma/heart complaint/cataract** in an older dog, and a young kitten with a difficult-to-pin-down illness).