Shepherds 'The Vets' Ltd

Shepherds “The Vets” Ltd is an independent practice (in operation for 50+ years) with RCVS-accredited sites and diagnostic/treatment facilities listed on its website. It appears set up for small-animal general practice with hospital-level support, including an in-house 24/7 emergency service for registered clients.

Decision-relevant specifics owners mention include

• •Emergency dental care being arranged within days for a high‑risk senior cat, with ongoing phone advice about what to watch for.
• •End-of-life appointments handled with privacy (a side room mentioned) and step-by-step explanations, with owners able to stay with their pet throughout.
• •A separate cat area noted as helping reduce stress for cats that dislike vet visits.
• •A lost dog handover where staff required evidence before release, which the owner appreciated.

Services

From the clinic website and the latest reviews, services and capabilities mentioned include

• •In-house 24/7 emergency care for registered clients (website).
• •Dental disease management and emergency dental procedures (website; reviews describe emergency dental work for a senior cat).
• •Euthanasia / end-of-life care, including allowing owners to be present and providing a private room (reviews).
• •Vaccinations (website).
• •Neutering (website).
• •Weight management (website).
• •Nurse clinics (website).
• •K-Laser therapy (website).
• •EU travel services (website).
• •Cremation and burial options (website).
• •Premier Pet Care Plan (website; specific inclusions/prices not provided in the supplied data).
• •Veterinary Nurse Training facility (clinic data).

People

Named team members mentioned in reviews

• •Cerys (nurse) — repeatedly highlighted for empathy and reassurance during a cat’s euthanasia appointment, including handling details while the owner was upset.
• •Lowri (vet) — described as “lovely” during euthanasia, with the pet reported to have passed peacefully while the owner held them.
• •Rachel (vet) — handled an emergency dental for a high‑risk senior cat (hyperthyroidism mentioned). The owner valued being reassured about the plan and the vet’s speed/experience, and reported a good recovery afterward.
• •Laura (vet) — mentioned as a frequently seen vet who provides detailed information, answers questions without rushing, and helped an owner work through options with cost in mind.

Reviews

Google rating: 4.5 stars from 772 reviews. “”

• •Professionalism is repeatedly stated (“very professional” appears more than once).
• •End-of-life care is a major theme: owners describe staff being supportive, explaining each step, using a private room, and enabling them to remain with their pet during euthanasia.
• •Emergency case handling is described with concrete examples (urgent dental pain; booking an emergency dental within days; continued phone support “night and day” on warning signs).
• •Cat-friendly setup is mentioned (a separate cat area to reduce stress).
• •Security/ID checks: one owner praised staff for requiring evidence before releasing a found dog.
• •Cost: at least one reviewer notes it’s “not exactly cheap,” while another appreciated help discussing financially workable options.