Shepherds 'The Vets' Ltd

Shepherds “The Vets” Ltd is an independent practice in Bridgend with 50+ years of history, RCVS-accredited sites, and diagnostic and treatment facilities listed on its website. It offers small-animal general practice with hospital-level support, including an in-house 24/7 emergency service for registered clients. Recent feedback continues to highlight compassionate handling of urgent and end-of-life cases, alongside generally professional and informative care.

Services

•24/7 emergency care for registered clients alongside broader small-animal veterinary support. Recent reviews describe caring help with urgent problems and professional handling of difficult appointments.
•Dental care, including treatment of dental disease and emergency dental procedures. Earlier feedback specifically mentioned a senior, high-risk cat being booked in quickly and recovering well afterward.
•End-of-life care, with owners describing clear explanations, time before and after the appointment, and the option to stay with their pet. Website-listed cremation and burial options are reflected in reviews mentioning ashes, paw- and nose-print keepsakes, and a condolence card from the team.
•Routine and preventive care listed by the practice, including vaccinations, neutering, weight management, and nurse clinics.
•Additional listed services include K-Laser therapy, EU travel services, and the Premier Pet Care Plan.
•The practice also notes a Veterinary Nurse Training facility, and earlier reviews mentioned a separate cat area that some owners found helped reduce stress.

Pricing

Available published prices indicate the clinic sits around average relative to similar practices. Review comments on cost are mixed but limited, with one owner describing the clinic as “not exactly cheap.”

People

•Ailidh (vet) — praised for guiding an owner through a euthanasia appointment with clear explanations and time before and after.
•Cerys (nurse) — warmly praised for empathy, reassurance, and kindness during a cat euthanasia appointment.
•Lowri (vet) — appreciated for calm, compassionate end-of-life care.
•Rachel (vet) — previously highlighted for handling an emergency dental procedure for a high-risk senior cat, and also thanked by name in a recent remembrance review.
•Laura (vet) — described as informative and helpful, particularly when talking through options and costs.

Reviews

Google rating: 4.5/5 from 793 reviews.

•Many recent comments describe the team as caring, compassionate, and professional, with owners feeling well supported during difficult visits.
•End-of-life care remains a strong theme, with reviews mentioning clear step-by-step explanations, time to say goodbye, a calmer private space, and thoughtful follow-up touches such as ashes, keepsakes, and a condolence card.
•Reviews also mention pets being looked after well, and procedures being carried out in an informative and professional way.
•A smaller number of recent reviews raise serious concerns about clinical judgement and ethics, so recent feedback is not uniformly positive even though overall sentiment remains favourable.

Reviews for Shepherds 'The Vets' Ltd

Note: Showing the 10 most recent Google reviews out of 793 we track in total. Recent reviews may not be representative of overall sentiment.

Terry JONES

2 weeks ago

Hi everyone just 2 say it's been 4 years 2 day that our dotty been gone and thank U 4 looking after her keep up the good work everyone of U Linda and Terry and Rachel and Ethan 🏴󠁧󠁢󠁷󠁬󠁳󠁿🫶

Robert Jones

Caring, Compassionate and Capable

StarTrix

Wendy Wells

1 month ago

I'd like to say a huge thank you to Ailidh Molly for helping us through the most difficult time. Sadly my little Lola had to be put to sleep on the 26th of August 2026. Even though we are still heartbroken, Alilidh helped us through. Explained everything from beginning to end. She gave us time before and after the euthanasia. An absolutely fantastic vet. Thank you so much for all your help. Wendy & Anthony x

Matthew

Very happy with the service, very informative and the procedure was completed professionally

Andrew Stephens

7 months ago

They really look after my dog very well

Joanne Pugh

I would not recommend this practice. They work very closely with an unethical breeder who produces sick animals and they send them away with a clean bill of health. My kitten was noted to have a high heart rate at a check up but it was never disclosed to me. He died suddenly 8 weeks later. They work very closely with this breeder and all her cats. Mine is not the first to have died and they cover it all up as have so much money from her. They are as unethical as she is.

Rod Shaw

Can't rate them highly enough. We had to let outlr beloved Molly go to sleep. The ladies in attendance could not have been more compassionate or caring. Thank you for making out trauma bearable.

Sharon Portsmouth

Neglected my dog who was ill went to other vet mobivet in Aberkenfig they put him straight onto heart medication but in the end we had to have him put to sleep which shepherd's vets Bridgend kept on to do so we seen that milo had to be done gut wrenching still not over it

Cath Gilbert

8 months ago

We as a family very sadly had to put our family dog Marley to sleep, he was nearly 13 years old, and in very poorly health. Shepards Bridgend have always been our vets. So last Friday we made the decision to let Marley sleep one last time. The Vet and Nurse that helped us that day were amazing. Very empathetic with us. We have now received his ashes and pictures of his nose and paw prints. And now we just received a lovely condolence card in the post from all the team. Very touching. Thank you to all the team again. 💕 The Gilbert Family