Had my cat euthanized today.Vet and nurse brilliant.I was with her the whole time and she had peaceful passing.She was 18 years old. The vet and nurse were empathetic and every step explained.

My senior cat Lily came in as an emergency appointment on the Saturday due to really bad pain in her mouth. She needed emergency dental with a specific vet due to her being high risk. The team at Shepherds had her booked in with a vet (Rachel) by the Wednesday, she has hyperthyroidism so was high risk with her age also so my nerves were shot bringing her in Wednesday! But I was reassured Rachel was a quick and experienced vet to be caring for my girl. The team were incredible, advising me over the phone night and day on what to look out for and giving support. Rachel did an amazing job on my girl and she’s back home recuperating now. I’d also like to thank Laura, we were with you guys last year and have recently moved back and I’ve seen Laura as our most common vet since joining you guys. Her detail in information and willingness to help me figure out my best options financially was so kind. All of the vets at Shepherds have shown such genuine kindness to all of my cats and I cannot recommend them highly enough! Thank you all for your amazing work. See you next week for my second cats emergency dental!

Sadly had to put our 16 year old baby boy to sleep Friday. The vet was unbelievably amazing and all the staff were there for us and supportive. I couldn't of asked for better for our boy.

Our dog decided to take herself for a walk, we're on holiday at Trecco Bay....we suddenly realised she had gone, during our time of searching someone found her and took her to Shepherds Veterinary hospital...she was looked after so well and we had to produce evidence before we could collect her....which I loved to see. She is now back in her bed in the van and is looking worn out. But a HUGE thankyou to the ladies who were working tonight .....absolutely brilliant treatment. Thankyou

I am new to the practice and I haven't been disappointed. Everyone has been incredibly friendly and professional. I particularly like the separate cat area, my kitts are not fans of the vets, but this helped to keep stress to a minimum. The two vets I dealt with were happy to chat and answer any questions about Hamish's condition and medication, I never felt rushed through our appointments. Knowing they are open 24/7 is reassuring especially having older pets.